A voice-AI front desk that never lets a storage enquiry go to voicemail.
Self-storage · 2026
The challenge
Store More is a family-run, multi-site self-storage operator with seven facilities across the UK. Phone enquiries are still how most customers start, but staffing a single phone line across multiple sites is impossible — and missed calls translate directly into missed bookings.
What we did
8Caps deployed a voice-AI agent powered by Retell that picks up calls Store More can't, answers common questions about availability, pricing, and access, books site visits, and pushes every interaction into the central CRM via Make.com. A 24/7 front desk at a fraction of staffing — and no lead goes cold.
“Pretty simple really. The voice agent picks up the calls we were missing, books site visits while we're closed, and the bookings I'd have lost the next morning are mine now.”
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